Returns & Exchanges

At Duroflex, we are committed to ensuring you enjoy a restful sleep experience, which is why we offer a hassle-free return and exchange policy for products that do not meet your comfort or quality expectations. If you are not completely satisfied with your purchase, you may initiate a return within the specified trial period for a full refund or exchange.

Return Process

• 1.
  Initiate a Request

  Log in to your account or visit our support portal to submit a return request using your order ID and registered email address within the eligible return window.

• 2.
  Quality Assessment

  Our team will schedule a brief inspection or request photographs to verify the condition of the mattress or furniture item to ensure it meets our return eligibility criteria.

• 3.
  Scheduled Pickup

  Once approved, we will coordinate a convenient time for our logistics partners to collect the item directly from your doorstep at no additional cost to you.

• 4.
  Refund Processing

  After the item reaches our warehouse and passes final inspection, your refund will be processed to the original payment method within 7-10 business days.